UNDERSTANDING COMPLAINTS & APOLOGIES | Questions and answers

1. ANSWER: I'm afraid the kitchen is closed, but I can offer you a drink on the house.
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2. ANSWER: Unfortunately, we're fully booked tonight, but I can recommend a nearby hotel.
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3. ANSWER: I do apologize for the wait — your order will be out in just a few minutes.
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4. ANSWER: I'm sorry about that. Let me get you a fresh one right away.
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5. ANSWER: I'm really sorry for the inconvenience. We'll refund the difference immediately.
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6. ANSWER: Unfortunately, that item is out of stock, but we have a similar one in blue.
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7. ANSWER: I'm afraid I can't do anything about that, but I'll pass your feedback on to the manager.
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8. ANSWER: I sincerely apologize. I'll have someone clean it again right away.
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9. ANSWER: I'm sorry, that's not something we can change, but I appreciate you letting us know.
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10. ANSWER: Thank you for your patience. We really do appreciate your feedback.
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