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MAKING A COMPLAINT - Conversation 1





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Choose the correct, most natural-sounding responses according to the context of the conversation:
RECEPTIONIST: Good evening, how can I help you?
YOU: Hi, I'm afraid there's a ____________ with my room. The air conditioning isn't working.
RECEPTIONIST: I'm so sorry to hear that. Let me look into it right away.
YOU: Thank you. Also, the room wasn't ____________ when I arrived — there were towels on the floor.
RECEPTIONIST: I do apologize for that. We'll send housekeeping immediately. Would you like to be moved to another room?
YOU: That would be great. Could you ____________ us to a room on a higher floor, if possible?
RECEPTIONIST: Of course. I can offer you a room upgrade at no extra charge for the inconvenience.
YOU: I really ____________ that. Thank you for resolving this so quickly.
RECEPTIONIST: You're very welcome. Here's your new key card. Again, I apologize for the inconvenience.
YOU: No problem, these things ____________. Thanks for your help!
RECEPTIONIST: Anytime. Enjoy the rest of your stay!
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