RETURNING & EXCHANGING ITEMS - Conversation 1
READY TO PRACTICE? LET’S GO!
Choose the correct, most natural-sounding responses according to the context of the conversation:
SALES ASSOCIATE: Hi, how can I help you today?
YOU: Hi, I'd like to ____________ this shirt — it's the wrong size.
That's right! Well done!Sorry, that is incorrect. Please try again.
SALES ASSOCIATE: No problem. Do you have the receipt?
YOU: Yes, here it is. Can I get a ____________, or only store credit?
That's right! Well done!Sorry, that is incorrect. Please try again.
SALES ASSOCIATE: We can issue a refund to your original payment method. Would you like to exchange it instead?
YOU: Actually, do you have this in a ____________ size? A medium, maybe?
That's right! Well done!Sorry, that is incorrect. Please try again.
SALES ASSOCIATE: Let me check… yes, we have a medium in stock.
YOU: Great, I'll ____________ that one instead, please.
That's right! Well done!Sorry, that is incorrect. Please try again.
SALES ASSOCIATE: Perfect. I'll process the exchange now — no price difference since it's the same item.
YOU: Thanks so much. Could I also get a ____________ for my records?
That's right! Well done!Sorry, that is incorrect. Please try again.
SALES ASSOCIATE: Of course, here you go. Have a great day!
More Travel English — SHOPPING
SHOPPING: Questions & answers 1
SHOPPING: Questions & answers 2
SHOPPING: Antonyms 1
SHOPPING: Phrases 1
MONEY & PAYMENTS VOCABULARY 1
SHOPPING: Questions & answers 2
SHOPPING: Antonyms 1
SHOPPING: Phrases 1
MONEY & PAYMENTS VOCABULARY 1
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